Tuesday, March 22, 2011

Free Open Source CRM and Helpdesk Software

Last week, I was surfing on web to search for an free open source CRM and help desk solution. This post will share the experience and recommend some free open source CRM and Help Desk solution.

Help desk and CRM software's are always essential for any company to provide best customer support. This tools not only helps companies in increasing the customer satisfaction but also customer retention as well. In this post, we'll examine and recommend some free and open source CRM and Help desk solution.

SugarCRM and vtiger

In my opinion, vtiger is the best option as free CRM and helpdesk software. It will work both as an Help desk and CRM.

Comparing SugarCRM and vtiger, both are providing the following major functionalities,

SugarCRM Marketing Sales Support Activities Collaboration Reports
Vtiger Marketing Sales Support Quick Create Tools Analytics

There are many different sub actions defined within these categories which include Accounts, Contracts, Leads, Documents etc. Therefore, after getting some picture of CRM, the overall interface of vtiger seems to be good for me now.

There are also many positive feedbacks available for vtiger on the web. You can find the links in 'more information' section.

There is also community version available for SugarCRM [6] however, it does not contain reporting feature.  We might able to add some plug-ins for that [5] but it might need to explore more regarding how much work would need for this.

Kayako and SugarCRM

These are both awesome and renowned tools, however they are commercial and not free.Also for registered charities and open-source projects, Kayako Fusion, Kayako Resolve and Kayako Engage licenses are available free of cost.
Kayako Download licenses for Kayako Fusion, Kayako Resolve and Kayako Engage are available free of charge to registered charities and open-source projects. Free, perpetual licenses with unlimited users and no strings attached. Finally; some viable, business-class, free help desk software!

Other CRM and helpdesk option

Since vtiger will fulfill the requirement for both help desk and CRM feature, therefore you might not require any free separate help desk software. However, if you still would like to explore, I will highly recommend the below two tools.


Both software are available free and source code can also be downloadable. The source code is in PHP.

I find Trellis Desk awesome as its interface is good and it also provide good functionalities for help desk management systems.

Other tools include (not in PHP)

References and More Information

15 comments:

  1. Web based help desk software with integrated asset management, knowledge base, self service portal, and ITIL processes. Easy to implement help desk software. I strongly recommends and believe this software. Try now!

    ManageEngine ServiceDesk Plus - Help Desk Software

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  2. Web Based Help Desk - Web based help desk software, help desk tracking, support tracking software and software for help desk It track, report, and improve on your customer satisfaction.

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  5. Nice posting "CRM Systems " .. This is the first time I have come across your-site. Post info, I’ll be back soon. Thanks a lot!

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  6. Thanks for such social platform which give us variety of idea to explore ourself technically .This exposure give benefits to everyone to fit or to survive in global market which is very essential in the global era.Time Attendance System

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  7. This is a nice and helpful information for online crm software Service. Online crm software, Sales force automation systems CRM software open source online crm . Thanks For sharing with us and keep share more blogs for us.

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  8. We find vtigers support ticket system is not as good as osticket as it relies on the email address the ticket is coming in from having an account related to it on vtiger already. Fine if you are dealing with small operators , but not suitable for larger organisations. In the OS field there is no solution to manage this. Ideally we want a osticket meets vtiger.

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  9. Interesting and usefull information. It is so importan for companies use a help desk software to manage easily customer request, incidences and other daily tasks. Regards.

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  10. Pinga solutions is the no 1 software providing company in Delhi Ncr that's providing online CRM software, payment collection software, Construction management software, construction erp with affordable price.Customer can choose and purchase online crm software,real estate software,payment collection software,Construction management software etc.
    Online CRM Software

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  11. I recommend using http://www.Snapforce.com

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  12. Thanks for sharing information. This help desk customer support software service is a tool in the hands of customer service executives. An executive can go through the posts of his customers and understand their issues by perusing their posts.

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  13. This is Really Amazing information.. Great information.. you are sharing.. Wonderful Tool Thanks..

    Wedding Websites

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  14. Thanks for the amazing piece of information. Such Software solutions always help us in our business growth and increase in productivity.

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  15. Good post for help desk software information finder and also for me. It will help everybody to finding call center software solution. Similar helpful information is exist at most popular call center solutions blog.

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