Free Open Source CRM and Helpdesk Software

Last week, I was surfing on web to search for an free open source CRM and help desk solution. This post will share the experience and recommend some free open source CRM and Help Desk solution.

Help desk and CRM software's are always essential for any company to provide best customer support. This tools not only helps companies in increasing the customer satisfaction but also customer retention as well. In this post, we'll examine and recommend some free and open source CRM and Help desk solution.

SugarCRM and vtiger

In my opinion, vtiger is the best option as free CRM and helpdesk software. It will work both as an Help desk and CRM.

Comparing SugarCRM and vtiger, both are providing the following major functionalities,

SugarCRM Marketing Sales Support Activities Collaboration Reports
Vtiger Marketing Sales Support Quick Create Tools Analytics

There are many different sub actions defined within these categories which include Accounts, Contracts, Leads, Documents etc. Therefore, after getting some picture of CRM, the overall interface of vtiger seems to be good for me now.

There are also many positive feedbacks available for vtiger on the web. You can find the links in 'more information' section.

There is also community version available for SugarCRM [6] however, it does not contain reporting feature.  We might able to add some plug-ins for that [5] but it might need to explore more regarding how much work would need for this.

Kayako and SugarCRM

These are both awesome and renowned tools, however they are commercial and not free.Also for registered charities and open-source projects, Kayako Fusion, Kayako Resolve and Kayako Engage licenses are available free of cost.
Kayako Download licenses for Kayako Fusion, Kayako Resolve and Kayako Engage are available free of charge to registered charities and open-source projects. Free, perpetual licenses with unlimited users and no strings attached. Finally; some viable, business-class, free help desk software!

Other CRM and helpdesk option

Since vtiger will fulfill the requirement for both help desk and CRM feature, therefore you might not require any free separate help desk software. However, if you still would like to explore, I will highly recommend the below two tools.


Both software are available free and source code can also be downloadable. The source code is in PHP.

I find Trellis Desk awesome as its interface is good and it also provide good functionalities for help desk management systems.

Other tools include (not in PHP)

References and More Information

29 comments:

  1. Web based help desk software with integrated asset management, knowledge base, self service portal, and ITIL processes. Easy to implement help desk software. I strongly recommends and believe this software. Try now!

    ManageEngine ServiceDesk Plus - Help Desk Software

    ReplyDelete
  2. Web Based Help Desk - Web based help desk software, help desk tracking, support tracking software and software for help desk It track, report, and improve on your customer satisfaction.

    ReplyDelete
  3. This comment has been removed by the author.

    ReplyDelete
  4. This comment has been removed by the author.

    ReplyDelete
  5. Nice posting "CRM Systems " .. This is the first time I have come across your-site. Post info, I’ll be back soon. Thanks a lot!

    ReplyDelete
  6. Thanks for such social platform which give us variety of idea to explore ourself technically .This exposure give benefits to everyone to fit or to survive in global market which is very essential in the global era.Time Attendance System

    ReplyDelete
  7. This is a nice and helpful information for online crm software Service. Online crm software, Sales force automation systems CRM software open source online crm . Thanks For sharing with us and keep share more blogs for us.

    ReplyDelete
  8. We find vtigers support ticket system is not as good as osticket as it relies on the email address the ticket is coming in from having an account related to it on vtiger already. Fine if you are dealing with small operators , but not suitable for larger organisations. In the OS field there is no solution to manage this. Ideally we want a osticket meets vtiger.

    ReplyDelete
  9. Interesting and usefull information. It is so importan for companies use a help desk software to manage easily customer request, incidences and other daily tasks. Regards.

    ReplyDelete
  10. Pinga solutions is the no 1 software providing company in Delhi Ncr that's providing online CRM software, payment collection software, Construction management software, construction erp with affordable price.Customer can choose and purchase online crm software,real estate software,payment collection software,Construction management software etc.
    Online CRM Software

    ReplyDelete
  11. I recommend using http://www.Snapforce.com

    ReplyDelete
  12. Thanks for sharing information. This help desk customer support software service is a tool in the hands of customer service executives. An executive can go through the posts of his customers and understand their issues by perusing their posts.

    ReplyDelete
  13. This is Really Amazing information.. Great information.. you are sharing.. Wonderful Tool Thanks..

    Wedding Websites

    ReplyDelete
  14. Thanks for the amazing piece of information. Such Software solutions always help us in our business growth and increase in productivity.

    ReplyDelete
  15. Good post for help desk software information finder and also for me. It will help everybody to finding call center software solution. Similar helpful information is exist at most popular call center solutions blog.

    ReplyDelete
  16. We have a dedicated in-house team for SEO, Web Design Company, Web development Company, Web developer, Web Designer and SEO Delhi that can create effective solutions to enhance brand.

    ReplyDelete
  17. Extremely slim and light weight and display is also amazing and its battery Life is Also Too good.

    Windows Thin Client & Zero Clients

    ReplyDelete
  18. In my point of view salesforce is one of the best open source CRM. If you want to know more details about this crm visit our company website.

    Salesforce Training in Chennai

    ReplyDelete
  19. I really appreciate spending some time to talk about that, I believe firmly regarding this and so really enjoy understanding more about this kind of subject.This is also a very good post which I really enjoyed reading. It is not everyday that I have the possibility to see something like this. CRM Software || MLM Software in Mumbai || ERP Software || System Software in Mumbai

    ReplyDelete
  20. Keep up the fantastic piece of work, I read few blog posts on this web site and I believe that your site is real interesting and has lots of great information. ERP Software in Mumbai || System Software || CRM Software in Mumbai || MLM Software

    ReplyDelete
  21. Thanks for informing about Open Source CRM and Helpdesk Software. We are giving more update with free download full version softwares for windows 7

    ReplyDelete
  22. In today's competitive Selling products in today's competitive scenario is difficult task and management of leads in an organization is also a tough job. MX CRM - a web based CRM software solution from ACGIL provides a sales entry inquiries, manages schedule activities, maintains pending inquiries, status, and much more. It is one of the best CRM software solutions for organizations to manage their contacts.

    ReplyDelete
  23. Open Source CRM and Helpdesk Software are really a great and powerful. very good sharing!
    Crack Software Download

    ReplyDelete
  24. EazeConnect is one of the famed help-desk ticketing system for managing Emails, Handling Business Communication, Organization data easily. Get an experience of eazeconnect with also a free trial facility here http://eazeconnect.com/

    ReplyDelete
  25. I actually something familiar with that but get a lots of information and ideas from here and would like to share more of the points and ideas in this regard.

    ReplyDelete
  26. Open Source CRM and Helpdesk Software are very awesome and helpful. thanks alot for good posting!
    Crack Download Software

    ReplyDelete
  27. Many of us hear all relating to the powerful tactic you convey simple tips via the web site and welcome contribution from people on the concept then our favorite girl is always being taught a lot of things. Take advantage of the remaining portion of the year. You're performing a very good job. Visit jewish gifts for best gifts.

    ReplyDelete
  28. Thanks for shearing this CRM Software related information.

    ReplyDelete